Terms of service
Please read these Terms and Conditions before using this website. Using this website indicates that you accept the Terms and Conditions in their entirety.
Welcome to www.NortecLogistics.com (“the Web Store”).
The Web Store belongs to Nortec A/S
Cvr. 19992306
Ellehammersvej 16,
7100 Vejle,
Denmark
Mail: info@nortec.dk
Tlf: (+45) 70 256 256
Accepting these Terms and Conditions thereby confirms that you are 18 or older or have received permission from your parent/guardian, and that you are purchasing goods in the capacity of customer alone. In other words, you are buying goods for personal use or for use as a gift.
Orders
The Web Store displays information pertaining to a range of products, including sizes, compatibility, colours, and prices.
This information is intended to allow you to make an educated evaluation of the product before placing an order in the Web Store.
Although we endeavour to keep the Web Store up to date, it happens that we are not able to deliver a product found in the Web Store or that we cannot deliver the product at the price advertised in the Web Store.
You therefore accept that the Web Store serves merely as an encouragement to place an order.
This means that we are not obligated to deliver the product or products that you have ordered until such a time as we have withdrawn the funds from your account.
Your basket shows the products you have selected, as well as the total price for said products. The price is shown in EUR and includes VAT
You are not tied to your order until the following steps have been completed:
- The order
- Information
- Payment
Should you wish to do so, you can interrupt your purchase at any stage.
- Payment
The following payment methods are accepted:
- Dankort / VISA-Dankort
- VISA
- VISA Electron
- Mastercard
- MobilePay
- Google Pay
- Apple Pay
- Klarna
- PayPal
Payments made through Shopify. You can read more about Shopify’s Terms and Conditions on their website.
Payment for your order will not be taken from your account until the product is shipped. All amounts are displayed in EUR and include VAT.
There is no fee for card payments.
- Order confirmation
Once you have confirmed your order, you will receive an automatically generated order confirmation from us by email.
The email will contain an order summary stating the product type, colour, size, compatibility, price including VAT and shipping, and order number. You should save this email in case you need it for correspondence with our customer service later on.
The automatically generated email does not serve as a guarantee of us accepting your order, but rather as a confirmation that we have received and will begin to process it.
- Order processing
We send your order to the warehouse as soon as it is placed. This is to ensure that delivery happens as quickly as possibly as well as to check that the product is in stock. In the unexpected scenario that the product is not in stock, we will immediately send you an email informing you of this.
- If the product is in stock, we will deliver it to you as quickly as possible.
- If you place an order in the Web Store before 2pm, we endeavour to ship your order the same day.
- If you place an order after 2pm, or during the weekend or a public holiday, your products will generally be shipped on the following business day.
We cannot accept any responsibility if you receive the product later than expected.
- Shipping information
Once the product is shipped from our warehouse, you will receive an email. This email will contain a reference to your order number.
The email will also include the following relevant information, which you should save:
- Track and trace number
- Shipping and delivery
Unfortunately, it is not possible to pick up your order at Nortec A/S in Vejle.
A product is considered delivered once it is in your possession. This is usually when it is delivered to your address or you have picked it up from the post office/delivery locker or similar.
Delivery usually takes 2-5 business days and will be carried out at your nearest post office/delivery locker.
Delays caused by third parties may occur, so the delivery time should be seen as an estimate from the date of shipping rather than the date of purchase.
Shipping Limitation: Please note that our shipping services do not extend to any islands in Europe. We apologize for any inconvenience this may cause, but our shipping is restricted to mainland destinations within Europe. Orders placed for delivery to European islands will not be processed or shipped.
- Cancellation
Consumers have a 14-day cancellation period when purchasing our products.
This cancellation period expires 14 days after you have received your product. If multiple products have been ordered together but delivered separately, the cancellation period begins on the day that the last product is received.
This cancellation period means that you have 14 days to tell us that you want to return the product. You must register your desire to return the product through the contact page in the Web Store, which can be found in the menu. You must provide a clear explanation as to why you wish to return the product.
You cannot put the cancellation into effect by refusing to accept the product without letting us know.
- Returns
Once you have expressed your desire to cancel your purchase, you have 30 days to return the product.
If the product has lost value as a result of you using it in a way other than that required to preserve its nature, properties, and functionality, you are only entitled to a partial refund. The refundable amount depends on the trade value of the product.
If you have purchased multiple products from us, you may return one or more products even if these have been purchased as one order.
Shipping costs for returns are not covered by Nortec A/S.
- Exchanges
You cannot exchange a product for a new one, but you may receive a refund for a purchased product, after which we can help you ship a new product as part of a new order.
- Shipping errors
In the unfortunate event that we fail to deliver the items listed in your invoice and/or delivery note, contact customer service via the contact page on the web store, informing them of your order number.
We will investigate the matter and get back to you as quickly as possible.
- Warranty
When placing an order in the Web Store, your purchase is protected by the Danish Sale of Goods Act. This means that all purchases come with a 24-month warranty. If your claim is justified, this means that you will receive a refund or a discount depending on the specific situation.
You have to file a complaint within a “reasonable timeframe” of discovering the defect. If you submit a claim within two months of discovering the defect, your claim will always be considered reasonable.
You submit a claim to info@nortec.dk
Please include the following information
- Order number
- Pictures clearly displaying the damage
- How the damage happened
- Product number or Name (SKU)
If the claim is justified, we will provide a refund or repalcement.
We reserve the right to have the product physically shipped to Nortec A/S, if so desired. The shipping will be covered by Nortec, and the product must be returned in reasonable packaging. Remember to get a copy of the shipping confirmation.
- Refunds
If you wish to return the product, you are entitled to a refund. If the value of the product has been compromised, we will subtract the relevant amount from the refund.
We issue refunds within 7 days of the day we receive the product and verify that everything is in order. Once this is done, we authorise the refund immediately.
The refund is issued through the same payment method as the one used for the purchase unless otherwise agreed.
We may withhold the refund until we have received the product unless you provide documentation proving that you have returned it.
- Applicable law and complaints
Your purchase is protected by the Danish Sale of Goods Act.
If you have a complaint about a product purchased in our Web Store, this can be sent to:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
Link: www.forbrug.dk
If you are a customer resident in another EU country, you can file your complaint using the European Commission’s Online Dispute Resolution portal.
This portal can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint there, you must include our email address: info@nortec.dk
- Disclaimer
There may be typographical errors, price changes, and sold out products in the Web Store.
We cannot guarantee that the colours shown in the Web Store are accurate renderings of the actual products. The colour rendering depends on your computer settings.
Information found in the Web Store may contain technical or typographical errors.
Information found in the Web Store may be changed without notice.
Information published in the Web Store may include references or cross-references to other products. Access to such information is not guaranteed, especially considering that any information may be changed without notice.
- Personal data and cookies
In connection with your use of the Web Store we collect, process, and use a range of personal data.
It is required that you accept the current Privacy Policy, which can be found in the footer of the web store, in order to continue to use this Web Store. By accepting these Terms and Conditions, you accept the Privacy Policy by extension.
The current Privacy Policy and information pertaining to our use of cookies can be found on our website.
- Copyright and trademarks
Products and content in the Web Store, including text, images, and sound, are copyright protected and belong to Nortec A/S.
It is not permitted to use, reproduce, change, or copy products and other content in the Web Store without the express consent of Nortec A/S.
The products available in the Web Store are trademarked and registered to Nortec A/S or Retail Distribution, which is an affiliate of Nortec A/S.
It is not permitted to use these trademarks for commercial purposes without the express consent of Nortec A/S.
- Contact information
If you would like to contact Nortec®’ customer service, you can do so by sending an email to info@nortec.dk
It is not possible to get in touch over the weekend or during public holidays.
You can also contact us by mail at the following address:
Nortec A/S
Ellehammersvej 16,
7100 Vejle, Denmark
CVR nr. 19992306
Attn: E-Commerce
These Terms and Conditions were last updated on 20/07/2026